Injectable AI Agents for Omnichannel

Add assistants, quality, analytics, and automation to the stack you already run

Use AI where it pays first. Automate Tier 0 and Tier 1, give live agents real time help, and route with context across chat, voice, email, and apps. When a platform change is smart, evaluate options with uptime, identity, and compliance in mind. Outcomes first, tools second.

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Featured Partner: DRUID AI

Agentic AI Omnichannel Low code On prem or private cloud Regulated industries

DRUID brings process agents, knowledge agents, and orchestration across Customer Support, HR, Sales and Marketing, IT Helpdesk, Banking, Healthcare, and Retail with controls that pass audits.

Banking

Speed onboarding, automate KYC flows, and guide customers with context while keeping data under control.

0 reduction in onboarding time and costs 0 reduction in average handling time and operational overhead 0 increase in first-contact resolution

Customer Support

Deflect Tier 0 and Tier 1, give agents real time assist, and resolve faster across voice and chat.

0 fewer calls 0 shorter calls 0 agent time saved

HR

Automate routine questions, speed onboarding, and keep people work focused on people.

0 tasks automated 0 faster onboarding 0 sourcing time saved

Sales and Marketing

Guide buyers, qualify faster, and keep follow ups tight across every channel.

0 rep time saved 0 faster service 0 CSAT lift

Healthcare

Book more visits, pre qualify cases, and respect privacy rules without slowing care.

0 more appointments 0 booking revenue 0 pre qualified cases

Retail and CPG

Lift conversion, automate order ops, and cut queues with smart guidance.

0 conversion lift 0 auto resolved 0 ops efficiency

Injectable AI for Omnichannel: Market view

Many teams want AI outcomes without a platform swap. Injectable AI lets you add real time assist, quality, analytics, and voice bots to what you already run, faster value, lower risk. Not exhaustive. We partner widely beyond what fits here; this snapshot shows battle tested options. If your stack points to others, we will evaluate those too.

“AI is a new way of working” — Mary Callahan Erdoes

Start by eliminating the no joy work. That is the spark. Then leap from step one to step ten by rethinking the whole process. AI is not replacing people, it multiplies potential. Curiosity becomes advantage, and execution gets faster, cheaper, and better.