Stop Buying Bundles.
Start Building CX.
Your carrier's "all-in-one" CCaaS bundle isn't an AI strategy—it's a quota. We are supplier-agnostic advisors who audit your stack against your P&L. First, we prove the impact. Then, we build the solution.
AI Call Deflection
Automate and resolve routine inquiries (WISMO, passwords) before they ever reach a human agent.
First Contact Resolution
Smarter routing and AI-Assist get the *right* answer on the first try, boosting CX and loyalty.
Average Handle Time (AHT)
Cut call times by automating after-call work and giving agents real-time answers. (AHT Reduction)
Agnostic Validation
We stress-test the Gartner leaders (NICE, Genesys, Five9, Cisco) against *your* workflows, not their sales decks. We identify the true cost of bundling telco vs. best-in-breed.
Agentic AI Integration
Go beyond chatbots. We deploy AI co-pilots, real-time agent assists, and WEM automation to reduce AHT, boost FCR, and automate after-call work.
The FinOps "Gotcha"
We find the "gotchas" in your carrier contracts. We optimize for high-availability and low-latency, ensuring your CFO and Ops leaders are aligned *before* you sign.
CCaaS Landscape: AI Breadth vs. Enterprise Readiness
This is our internal map for 2025, focusing on built-in AI. Leaders like NICE and Genesys show massive AI breadth and enterprise scale, while others solve for specific use cases. Your ideal fit depends on your outcomes, not just the "dot."
Lumen Cloud Voice
Lumen Cloud Voice is a fully managed, cloud-enabled calling and collaboration platform. With three tiers of service levels and the ability to integrate with existing systems (like Microsoft Teams as an example), Cloud Voice enables reliable, secure communications to help keep your employees and customers connected.
ICP 1: Microsoft Teams Calling
Your org runs on Microsoft Teams and needs affordable, reliable PSTN calling. You want simple, predictable pricing without a complex contact center platform.
ICP 2: Resilient SIP Trunking
You need a diverse, secondary carrier path for 911, failover, or a BYOC (Bring Your Own Carrier) integration with an existing PBX or CCaaS platform.
ICP 3: Branch & Remote Workforce
You support multiple branches and remote workers and want one cloud dial plan, consistent 911 behavior, and centralized policy instead of juggling local carriers.
ICP 4: Voice Foundation for CCaaS
You are modernizing your contact center and need carrier-grade SIP, QoS, and elastic capacity under NICE, Genesys, or other CCaaS platforms without being locked into a bundle.